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1

Eggen, Dan, and Griff Witte. The FBIs Upgrade That Wasnt; $170 Million Bought an Unusable Computer System. Washington Post, 18 2006 .: A1.

2

Status of the Federal Bureau of Investigations Implementation of the Sentinel Project. US Department of Justice, Office of the Inspector General. Report 1101, 2010 .

3

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4

Ohno, Taiichi. Toyota Production System: Beyond Large-scale Production (Cambridge, MA: Productivity, 1988).

5

Roosevelt, Theodore. Citizenship in a Republic. , , , 23 1910 .

6

Takeuchi, Hirotaka, and Ikujiro Nonaka. The New New Product Development Game. Harvard Business Review ( 1986 .): 285305.

7

Schwaber, Ken. Scrum Development Process, OOPSLA Business Object Design and Implementation Workshop, J. Sutherland, D. Patel, C. Casanave, J. Miller, and G. Hollowell, eds. (London: Springer, 1997).

8

Deming, W. Edwards. To Management. - , , 1950 .

9

Takeuchi, Hirotaka, and Ikujiro Nonaka. The New New Product Development Game. Harvard Business Review ( 1986 .): 285305.

10

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11

MacArthur, Douglas. The Long Gray Line. 쳿 -, -, 1962 .

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13

Feynman, Richard. Report of the Presidential Commission on the Space Shuttle Challenger Accident, Appendix F Personal Observations on Reliability of Shuttle. (1986).

14

Warrick, Joby, and Robin Wright. U.S. Teams Weaken Insurgency in Iraq. Washington Post, 6 2006 .

15

Flynn, Michael, Rich Jergens, and Thomas Cantrell. Employing ISR: SOF Best Practices. Joint Force Quarterly 50 (3- 2008 .): 60.

16

Lamb, Christopher, and Evan Munsing. Secret Weapon: High-value Target Teams as an Organizational Innovation. Institute for National Strategic Studies: Strategic Perspectives, no. 4 2011.

17

Brooks, Frederick P. The Mythical Man-Month: Essays on Software Engineering (Reading, MA: Addison-Wesley, 1975).

18

Cowan, Nelson. The Magical Number 4 in Short-Term Memory: A Reconsideration of Mental Storage Capacity. Behavioral and Brain Sciences 24 (2001): 87185.

19

Nisbett, Richard, Craig Caputo, Patricia Legant, and Leanne Marecek. Behavior as Seen by the Actor and as Seen by the Observer. Journal of Personality and Social Psychology 27.2 (1973): 15464.

20

Milgram, Stanley. The Perils of Obedience. Harpers Magazine, 1974.

21

Marvell, Andrew. To His Coy Mistress, (1681).

22

Ohno, Taiichi. Toyota Production System: Beyond Large-scale Production (Cambridge, MA: Productivity, 1988).

23

Strayer, David, Frank Drews, and Dennis Crouch. A Comparison of the Cell Phone Driver and Drunk Driver. Human Factors 48.2 ( 2006): 38191.

24

Sanbonmatsu, D. M. D. L. Strayer, N. Medeiros-Ward, and J. M. Watson. Who Multi-Tasks and Why? Multi-Tasking Ability, Perceived Multi-Tasking Ability, Impulsivity, and Sensation Seeking. PLoS ONE (2013) 8(1): e54402. doi:10.1371/journal.pone.0054402.

25

Weinberg, Gerald M. Quality Software Management (New York: Dorset House, 1991).

26

Pashler, Harold. Dual-task Interference in Simple Tasks: Data and Theory. Psychological Bulletin 116.2 (1994): 22044.

27

Charron, Sylvain, and Etienne Koechlin. Divided Representation of Concurrent Goals in the Human Frontal Lobes. Science 328.5976 (2010): 36063.

28

Wilson, Glenn. The Infomania Study. Issue brief, http://www.drglennwilson.com/ Infomania_experiment_for_HP.doc.

29

Womack, James P. Daniel T. Jones, and Daniel Roos. The Machine That Changed the World: The Story of Lean Production (New York: Harper Perennial, 1991).

30

Avnaim-Pesso, Liora, Shai Danziger, and Jonathan Levav. Extraneous Factors in Judicial Decisions. Proceedings of the National Academy of Sciences of the United States of America. 108.17 (2011).

31

Vohs, K. R. Baumeister, J. Twenge, B. Schmeichel, D. Tice, and J. Crocker. Decision Fatigue Exhausts Self-Regulatory Resources But So Does Accommodating to Unchosen Alternatives (2005).

32

Cohn, Mike. Agile Estimation and Planning (Upper Saddle River, NJ: Prentice Hall 2005).

33

Bikhchandani, Sushil, David Hirshleifer, and Ivo Welch. A Theory of Fads, Fashion, Custom and Cultural Change as Informational Cascades. Journal of Political Economy 100.5 (1992): 9921026.

34

Thorndike, Edward Lee. A Constant Error in Psychological Ratings. Journal of Applied Psychology 4.1 (1920): 2529.

35

Dalkey, Norman, and Olaf Helmer. An Experimental Application of the Delphi Method to the Use of Experts. Management Science 9.3 ( 1963 .): 45867.

36

Lyubomirsky, Sonja, Laura King, and Ed Diener. The Benefit of Frequent Positive Affect: Does Happiness Lead to Success? Psychological Bulletin 131.6 (2005): 80355.

37

Spreitzer, Gretchen, and Christine Porath. Creating Sustainable Performance. Harvard Business Review ( 2012 .): 39.

38

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39

The Fool, King Lear, act 1, scene 4.

40

. 6. / . . . . 5. .: , 1986.(. .)

41

Shook, John. The Remarkable Chief Engineer. Lean Enterprise Institute, 3 2009.

42

Ford, Daniel. A Vision So Noble: John Boyd, the OODA Loop and Americas War on Terror (CreateSpace Independent, 2010).

43

Boyd, John. New Conception. 1976.

44

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45

Shannon, Brad. McKenna, Inslee Outline Plans to Bring Efficiency to Government. The Olympian, 6 2012 .

46

Valve Handbook for New Employees (Bellevue, WA: Valve Press, 2012).

47

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48

Lawrence, T. E. Seven Pillars of Wisdom: A Triumph (London: Cape, 1973).


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